What Local Law Means For Your Account
Our Legal terms explain the conditions attached to opening, keeping and closing an account with us. Eligibility depends on local law, and you are responsible for checking that access is permitted in your location before continuing. We may request accurate account details and clear phone verification
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before access is completed, then use those details to match wallet activity with your account record. DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may appear in transaction records, so we can investigate an incorrect status, reversal or duplicate request. A payment route does
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not change the account conditions or remove checks required by applicable rules. If you ask us to correct a record, explain the transaction date, rail and account detail concerned. We assess the request against our retention duties and the law that applies to your location. Where
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local law permits, we may restrict access when required by a valid legal or security concern.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.